Job Description
POSITION SUMMARY
This position is responsible for the uninterrupted operation of Facility and Overnight Services at The Healing Place of
New Hanover County. This includes making hourly rounds, performing admissions, processing discharges, upholding
facility guidelines and responding to crisis situations at the facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential functions include but are not limited to the following:
• Follow approved policies and procedures to operate Facility and Overnight programs
• Perform hourly rounds throughout the entire facility
• Perform admissions and discharges in Facility and Overnight programs
• Observe and document client behavior
• Take, record, and report out vital signs as ordered by medical staff
• Hold clients, staff, and visitors accountable to the facility guidelines
• Document and make medications available for self-administration to clients when necessary
• Perform property contraband searches of clients and their belongings when necessary
• Administer preliminary drug screens to clients when necessary
• Document and report all incidents involving a safety hazard or violation of facility guidelines
• Act as first responder to emergency and medical situations within the facility
• Use crisis intervention skills to assist clients in de-escalating situations when necessary
• Ensure the facility is kept sanitary, clean and organized
• Ensure the safety of facility staff and clients, including addressing any situation that may present a possible
threat to any person within the facility
• Assist in the intake process, including preforming an initial assessment of client needs
SKILLS
• Excellent written/oral/interpersonal communication skills
• Precise attention to detail
• Ability to maintain confidentiality of information, people and processes
• Comfortable communicating with individuals with a diversity of backgrounds, income levels, and influence
• Organized with strong time management skills
QUALIFICATIONS / REQUIREMENTS
• High School Diploma or Equivalency required
• Must be CPR certified (within 90 days of onboarding)
• Working knowledge in Microsoft Office (especially Outlook, Excel and Word) preferred
• Must be able to spend extended periods of time on your feet (walking, standing)
• Ability to project a professional image
• Must be able to lift 50lbs. on occasion
• Valid Driver's License required
JOB DESCRIPTION
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to communicate; listen; sit; stand; walk; use
hands to grasp, handle or feel; reach with hands and arms; and travel. The employee is occasionally required to
lift and/or move up to 50 pounds without assistance.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
Indoor environment. The employee is frequently exposed to an office environment, with controlled
temperatures. The employee is occasionally exposed to outdoor weather conditions including heat, cold, wind,
rain, snow, ice, and fog.
The Healing Place is an Equal Opportunity Employer and complies with ADA regulations as applicable. All qualified
applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity or national origin.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s)
incumbent in this position. Employees will be required to follow any other job-related instructions and to perform
any other job-related duties requested by any person authorized to give instructions or assignments. All duties
and responsibilities are essential functions and requirements and are subject to possible modification to
reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will
possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude
individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The
requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does
not create an employment contract, implied or otherwise, other than an "at will" relationship.
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